Last updated: 12 August 2026
Hire Australia respects your privacy and is committed to protecting the personal information you provide to us.
This Privacy Policy explains how Hire Australia collects, uses and protects personal information when you use our website or contact us.
1. Information We Collect
We collect personal information that you voluntarily provide to us, primarily when you use our website’s contact or quote enquiry forms.
This may include:
- Your name
- Business or company name
- Email address
- Telephone number
- Your location or job site details
- Information about the equipment or services you are enquiring about
- Any other information you choose to provide in your enquiry
We may also collect limited technical information when you visit our website, such as your IP address, browser type, device information and information about how you interact with our website. This information may be collected automatically through our website hosting, security, analytics or similar services.
We do not intentionally collect sensitive personal information through our website.
2. How We Use Your Information
We collect and use your personal information to:
- Respond to your enquiries and requests for quotes.
- Provide information about our equipment and services.
- Arrange equipment hire and related services where you choose to proceed with us.
- Communicate with you about your enquiry or existing business relationship with us.
- Improve our website and services.
- Protect the security and functionality of our website.
- Comply with our legal and regulatory obligations.
- Deal with any enquiries, complaints or disputes.
We will generally only use your personal information for the purpose for which it was provided, or for a related purpose that you would reasonably expect.
3. Disclosure of Personal Information
We do not sell, rent or trade your personal information.
We may disclose your information where reasonably necessary to operate our business and provide our services. This may include sharing information with:
- Our employees and contractors.
- Equipment suppliers or service providers where necessary to assist with your enquiry or hire.
- Website hosting, email, IT, security and technology service providers.
- Professional advisers, such as accountants, insurers or lawyers, where appropriate.
- Government agencies or other parties where required or permitted by law.
We only disclose information where reasonably necessary for these purposes or where otherwise permitted or required by law.
4. Third-Party Services
Our website may use third-party services to help us operate, secure and improve the website.
These services may collect limited information about website visitors, such as IP addresses, browser information or website usage data.
Third-party services may include website hosting, website analytics, security, email and other technology providers.
Some third-party providers may store or process information outside Australia. Where this occurs, we take reasonable steps to ensure that your information is handled appropriately.
5. Cookies
Our website may use cookies and similar technologies to ensure the website operates correctly and to help us understand how visitors use the website.
You can generally control or disable cookies through your web browser settings. Disabling cookies may affect some website functionality.
6. Security
We take reasonable steps to protect personal information from misuse, loss, unauthorised access, modification or disclosure.
However, no website or electronic transmission can be guaranteed to be completely secure. You should be aware that information submitted over the internet is transmitted at your own risk.
7. Access and Correction
You may request access to personal information we hold about you and ask us to correct information that is inaccurate, incomplete or out of date.
To make a request, please contact us using the details below. We may need to verify your identity before providing access to personal information.
8. Privacy Complaints
If you have a concern about the way we have handled your personal information, please contact us first so that we can investigate and attempt to resolve the matter.
We will take reasonable steps to respond to privacy complaints within a reasonable timeframe.
If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).
9. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes to our business, website or legal obligations.
The latest version will always be published on this page, with the date of the most recent update shown at the top.
10. Contact Us
If you have any questions about this Privacy Policy, wish to access or correct your personal information, or wish to make a privacy complaint, please contact us:
Hire Australia
7 Albert Street
Warrnambool VIC 3280
Phone: 1300 558 772
Email: hire@hireaustralia.com.au